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All sales are final. We are not a try before you buy type of business and we do not operate like Amazon.com. Sorry if that sounds rude but we can not have items returned because they are "not what you expected." Please read ALL of the product descriptions and reference ALL of the product images. If you have any specific product questions please contact the manufacturer directly. The products are exactly as they are displayed and described. Thank you very much for your continued support. -SG

SECTION #

1: Tracking indicates package was delivered but it's not there.

2: Package is delayed, moving through network, in transit to next facility or is stuck at a USPS location.

3. My package is being returned to sender!

4: My package is lost, damaged or stolen. 

5: My packaged shows delivered but is not in my mailbox:

6: My package wasn’t delivered on time.

7: My package was shipped to the wrong address.

8: I ordered the wrong product and need to return it.

9: There is an issue with the product I ordered, it doesn’t fit properly or it is defective.

10: Sig Guy you sent me the wrong product!

11: Does this product fit my firearm?

12: When will my order be shipped?

13: I ordered the incorrect product and it hasn’t shipped yet.

14: My order hasn’t shipped yet and I need to cancel the order.

15: I'm having a difficult time installing a product. Can I send you my firearm for installation?

16: I installed the product but now my firearm is not functioning properly.

17: I need to add to my order is this possible?

18: Why was my order shipped signature required?

19: Which product do you recommend?

20: Do you ship outside the U.S.?

21: Can I call in an order and pay over the phone?

22. Is a particular item in stock?

23. Do you carry a specific item?

1: Tracking indicates package was delivered but it's not there.

All packages are tracked by USPS via GPS. USPS will be able to tell you within feet where your package is or was delivered to. It is very common for tracking to indicate packages were delivered only to have them actually delivered several days later. This is an issue between USPS and the recipient as USPS is the shipping company. We recommend contacting your local post office directly for assistance. 

2: Package is delayed, moving through network, in transit to next facility or is stuck at a USPS location.

USPS is the only company that can help you with this issue as they are the shipper and are in possession of the package. We recommend contacting your LOCAL post office for assistance. Once provided with the tracking information they will be able to give you a delivery status update. The only company that can assist with this issue is USPS. 

3. My package is being returned to sender!

We ship all orders to the address supplied by the customer. If a package is being returned to sender its because there is insufficient or incorrect shipping address information that was provided by you. If the local post office can't find where you live then the address you supplied must be incorrect according to them. If the address is correct it is up to you to ensure your local post office knows how to get to your location. We recommend contacting your local post office immediately to see if a delivery attempt has actually been attempted. It's common that tracking status doesn't truly reflect the actual status of your delivery. If it's determined that they do still have your package arrangements will need to be made for redelivery or for you to go to your local post office facility and pick it up. If your package is in route back to us shipping will have to be paid again.

4. My package is lost, damaged or stolen. 

Very first step is to determine if the package is actually lost or damaged. All packages are tracked by USPS via GPS. USPS will be able to tell you within feet where your package is or was delivered to. It is very common for tracking to indicate packages were delivered only to have them actually delivered several days later.  We recommend contacting your local post office immediately for assistance as they will have questions only you can answer. Do not wait as the chances of recovering lost shipments decrease the longer you wait. If your local USPS representative verifies the package is lost a claim YOU will need to submit HERE. If the claim results verify the packages is lost or damaged and USPS verifies they are at fault please refer to the 2 options below. 

  1. You DIDN’T purchase additional shipping insurance through sigguy.com:

    1. All packages shipped via USPS automatically include $100 shipping insurance paid by USPS. They will need to compensate you for loss up to $100 or the value of your order whichever is the smaller amount. The shipping charge on your order is paid to USPS to provide shipping. Sig Guy, LLC is not the shipper. USPS is the shipper and is responsible for all packages once they take possession of them. 

 

  1. You DID purchase shipping insurance through sigguy.com:

    1. We will ship replacements for all lost items AFTER the claim process is completed and it is verified in writing by USPS that the package status is in fact lost or damaged. Please send us all relevant documents that verify USPS admits in writing they were found to be at fault and the package is lost or damaged. A replacement will be sent not a refund. The only time a refund will be given is if that particular item is out of stock. 

 

5: My packaged shows delivered but is not in my mailbox:

Sig Guy, LLC is not responsible for the security of your package's delivery location. It is your responsibility to insure the delivery location is a secure location. If you live in a high crime area where packages are often stolen by porch pirates we recommend contacting us to add "SIGNATURE REQUIRED" to your order. There is a comment box on the checkout page on the website where a comment can be added. Please leave us a comment requestion signature required. Contacting USPS to have them hold your delivery at the post office is another great option. 

6: My package wasn’t delivered on time.

We try our hardest to get every order out the very next day. Sometimes due to the volume of orders or the type of items ordered that isn't always possible. Sometimes 3D printed or custom products items take a little extra time to manufacture and ship. Regardless of the time it takes us to ship your order the method you choose for shipping (Ground Advantage or Priority) and the time associated with those shipping methods does not start until USPS takes possession of the package. Please do not contact us because your package took extra time to get to you based on the shipping you paid for. That has nothing to do with Sig Guy, LLC as we are not the shipping company. If you are looking for a refund or to file a complaint you will need to contact USPS directly. Please note if there are any holidays or local abnormalities (weather, loss of power ect.) during the shipping process as this can cause delays.

 

7: My package was shipped to the wrong address.

Once your order is placed you will receive an automated order confirmation email. Make sure the shipping information is correct. This information is provided to us by YOU. We have no idea if the address provided is correct, incorrect or incomplete as we do not know what your address is. You will also receive a shipping notification right after the shipping label is created. Again you will need to verify if the shipping address is correct. If the shipping address is incorrect you need to notify us IMMEDIATELY so that the shipping address can be manually changed. Once an order is shipped there is nothing we can do to prevent it from being delivered to the wrong address. You will need to contact your local post office for assistance.

 

8: I ordered the wrong product and need to return it.

  • Returns can not be accepted 7 days after tracking shows it was delivered as these products are restocked and we do not have the space for excess inventory. NO EXCEPTIONS. Please verify the correct product(s) were received immediately after they were received.

  • If the product is uninstalled and still in its original new condition TO INCLUDE ORIGONAL PACKAGING it can be returned. However if the product has been installed or shows any signs of installation marks or the packaging has been damaged we can not accept it back for a refund.  To repeat, if the product shows ANY signs of installation or the packaging has been damaged we can not accept it back for a refund. If a product has been returned in this condition you will need to pay for return shipping if you want the item back. NO EXCEPTIONS.

  • Items in a sealed package that have been ripped or cut open can not be returned as we have no way to repackage these items. NO EXCEPTIONS.

  • A 20% restocking fee and a 4% credit card processing fee will be applied if your return is accepted.

  • ALL returns need to include RMA# so you will need to contact us first. Returns that do not include RMA # will not be accepted and you will need to pay return shipping if you want the item(s) back. NO EXCEPTIONS.

  • ALL returns must include tracking information. We are not responsible for lost or damaged returns. Please provide us with tracking information. NO EXCEPTIONS.

  • We do not do "exchanges". NO EXCEPTIONS. If you need a different product you can either wait until you receive the refund or you can order it immediately and it will ship as soon as possible.

  • Items that are damaged during return is your problem. Please make sure returns are packaged sufficiently so that the contents are not damaged during shipping.

  • If you agree to these terms please mail your return to the address below.

 

SG, LLC

314 Old Dover Rd

Rochester, NH 03867

 

Once we get the product back and inspect it we will issue a refund if the product and the original packaging is still in new uninstalled condition. If the product is NOT in new condition we can not accept the return and issue a refund. You will need to pay for return shipping if you want the product(s) returned. Refunds will be applied to the payment method you used when purchasing the product. Please allow 7-10 days for the transaction to complete. Please do not contact us asking when can you expect to receive your refund. The length of time this process takes is entirely up to the banks and has nothing to do with Sig Guy, LLC

 

9: There is an issue with the product I ordered, it doesn’t fit properly or it is defective.

If the product you received doesn’t fit properly or is defective you need to contact the manufacturer directly. This process is the same for EVERY company (over 50) we work with. This is THEIR policy not ours. They are the experts on that particular product and their engineers are the best people to be able to trouble shoot the issue. The manufacturers want to handle these cases directly as their might be a problem with the manufacturing process that they need to be aware of. It doesn't make sense for us to send a replacement part that is exactly the same as it will most likely have the same issue as the one you received. The manufacturer will also have questions only YOU can answer. This is why they need to communicate directly with you. Every company we work with has excellent customer service. If they didn't we wouldn't be working with and promoting their products. Please visit the manufacturer’s website for their contact information. If you have ANY issues with any manufacture regarding a warranty or defective product please contact us immediately so we can help out. 

 

10: Sig Guy you sent me the wrong product!

Unfortunately this happens every now and then and we are very sorry. Please send us a picture of the incorrect item(s) you received to include the SKU or part number on the packaging. We video every order that is packaged but sometimes we can not see the SKU or part number in the video when we review it. We want to make sure we do not make the same mistake again. We are very sorry for any inconvenience this has caused. Please email pictures to info@sigguy.com.

 

11: Does this product fit my firearm?

This question is almost impossible for us to answer. We recommend contacting the manufacturers directly regarding any specific questions regarding their products. Although we have a lot of knowledge about the majority of the aftermarket products that doesn’t make us experts on all possible product combinations. We do not want to give incorrect product information so it’s best to contact the manufacturers directly.

 

12: When will my order be shipped?

Please allow time for orders to be processed and shipped before you email inquiring about order confirmation or tracking information. Both are generated automatically when your order is processed and packaged. If you didn't receive order confirmation or tracking information after 24 hours please check your email spam or junk folders before contacting us. Please do not contact us 1 hour after you placed your order asking for tracking information. If you ordered 3D printed or laser engraved products such as pistol stands please allow additional time for processing as these items are made/printed in the order they are received. Some times we can get to them immediately other times there are 10 others ahead of yours.

 

13: I ordered the incorrect product and it hasn’t shipped yet.

We will do all that we can to prevent orders from shipping that you need to change. We can not guarantee it though. If you notify us we will try to intercept the order.  If possible we will cancel/refund the incorrect item. We do not do exchanges. Often times the exchanges are not the same cost and we have no way to charge the payment method you used as we do not capture, store or see any of your payment information. This is for your safety as well as ours. All refunds regardless of the situation will include a 4% fee. This is a fee that we get charged by the merchant company to process the refund. You will need to submit a separate order with the correct item.

 

14: My order hasn’t shipped yet and I need to cancel the order.

We will do all that we can to stop processing your order so that we can cancel and refund it. A 4% refund processing fee gets applied to all cancelations. This is a fee the merchant company charges us which you will have to pay. Unfortunately we do not always see this request before the orders are processed and shipped. If your order does get shipped then please refer to the return process above.

15: I'm having a difficult time installing a product. Can I send you my firearm for installation?

We would love nothing more than to provide these services but we can not at this time. There simply isn't enough time as it is day to day to take on this type of service. We devote all available time to quickly processing, packaging an getting all orders shipped the very next day. Because the amount of daily orders keeps increasing we just can provide installation services until we hire dedicated personal to handle this. Very sorry. 

16: I installed the product but now my firearm is not functioning properly.

In this case you will need to contact the manufacturer directly. They have the dedicated staff that handles this type of issue. They are the ones that will most likely know exactly what is causing the issue as they have probably experienced this before. Contacting a local gunsmith is another good solution. 

17: I need to add to my order is this possible?

No. We did in the past but it turned into a nightmare and was very time consuming and expensive. We get charged by the merchant company to process each refund (the excess shipping). We were constantly having to throw away packaging materials from repackaging which also cost us $$$! Some customers were taking advantage of this feature and were submitting 2, 4 and even 4 separate orders on the same day. This didn't work for us. 

18: Why was my order shipped signature required?

Because we have little faith in USPS and people rarely want to purchase shipping insurance we add signature required to all orders over $250. This is for both yours and ours protection. If you are not available during the delivery to sign for the package we recommend contacting your local USPS to ask them to  hold it for you at the post office. This way you can go in at your earliest convenience and sign for it. 

19: Which product do you recommend?

Although I am flattered that you would ask this question I can not give an answer. My opinion most likely may be heavily biased. This doesn't make my answer the correct answer for someone else. Ever since the beginning I have done things in such a way that allows others to form their own opinion. Only you can answer this type of question. I recommend asking this type of question on social media. Maybe the masses can persuade your decision. 

20: Do you ship outside the U.S.?

No. Domestic shipping only. We are not familiar with international laws so we do not ship anything outside of the U.S. and its territories. 

21: Can I call in an order and pay over the phone?

No. We do not have point of sale terminals here on location. There's no way to put in a credit card. All orders need to go directly through the website. Bankful is our 3rd party merchant company that handles all the financial transactions. We can not see your credit card information, We do not save credit card information. We do not store credit card information. Inventory is also taken care of by the website. By having all orders process through the website the inventory is kept accurate. 

22. Is a particular item in stock?

If an item is in stock and it can be added to your cart its in stock. If an item is out of stock the button that you use to add to your cart will be grey and read "out of stock". I will not be possible to add out of stock items to your cart. We do not do backorders. This is all assuming the inventory numbers are correct. Occasionally ab item says in stock be it cant be located here. When this happens we will contact you and ask how you want to proceed. 

23. Do you carry a specific item?

If you do not see it on the website we do not have it. If there is a particular item you are interested in and it is SIG Sauer related please let us know. We will do our best to make arrangements to provide the product. 

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