return policy
ALL SALES ARE FINAL:
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If we shipped you a product that was not on your invoice we will ship the correct item with a return label for the incorrect item immediately. Please send us a picture of the incorrect product you received so we do not make the same mistake again.
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We do not accept products back because you do not need them anymore or you changed your mind. All products that are sold are restocked immediately because of this we do not want unwanted/unneeded items back as we do not have the inventory space for additional items. We stock over 1,300 different products so space is limited.
DEFECTIVE PRODUCTS: If the product you received is defective you need to contact the manufacturer directly. They are the experts on that particular product and are the best people to be able to trouble shoot the issue. We do not stock replacement parts for warranty. The manufacturers want to deal with these cases directly as their might be a problem with the manufacturing process that they need to be aware of.
ORDER SHIPPED TO WRONG ADDRESS: Once your order is placed you will receive an order confirmation email. Make sure the shipping information is correct. This information is provided to us by you or your credit card company. We have NO idea if the address is correct or not as we do not know where you live. You will also receive a shipping notification right after the shipping label is created. Again you will need to verify the address is correct. If the shipping address is incorrect you need to notify us IMMEDIATELY so that it can be manually changed. Once an order is shipped there is nothing we can do to stop it.
EXCEPTIONS: If for some reason after speaking with us you are approved to return a product pleased return to the following address.
SG, LLC
PO Box 7069
Rocester, NH 03839
ALL RETURNS NEED A RMA NUMBER ASSIGNED BY US. NO EXCEPTIONS! A 20% restocking fee plus 3.1% credit card processing fee will be applied to all returns. If a product shows ANY signs of installation it can not be refunded and you will need to pay shipping again if you want it returned to you. We are not in the market of selling parts that look used. Make sure all items are correct for your pistol before installing.
We do not do store credit or exchanges as it throws off our inventory. The refund amount will be applied to the product after we receive it and verify its condition. You will need to reorder the correct product if you are still need it. You can either wait until re-issue the refund to reorder or you can reorder immediately and it will ship ASAP.